Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes. This position is a Call Handler in the Admin Team supporting the Phlebotomy Single Point of Access (SPoA). The SPoA is the first point of contact for all telephone calls and referrals into the Phlebotomy service, serving staff across Glasgow City and providing appointment booking and triage for patients.
Duration, Location, and Working Pattern
This is a permanent post of 36 hours per week, based in one location at the Commonwealth House, 32 Albion Street, Glasgow, G1 1LH. The shift pattern is Monday to Friday, 8:30 to 16:30, with an early finish once a week at 16:00.
Key Responsibilities
Under the general direction of the management of the Business Support Team, the post holder will be expected to undertake most or all of the following responsibilities.
Knowledge, Training, Qualifications and/or Experience Required
- Good communication skills
- Excellent keyboard skills
- Ability to work well under pressure
- Adaptability
- Customer Care focused
- Good telephone skills
- Helpful and pleasant manner
- Excellent team working skills
- Previous experience of call centre or similar work desirable
The post-holder must be reliable and flexible to meet the needs and demands of the service.
What We Offer
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Equal Opportunity and Diversity
NHS Greater Glasgow and Clyde encourages applications from all sections of the community and is committed to promoting equality, diversity and inclusion. The organisation is a Forces Friendly Employer and welcome applications from the Armed Forces Community.
Work-Life Balance
NHSGGC recognises the importance of work-life balance and offers a range of flexible working options where service needs allow. Flexible working will be discussed during the recruitment process.
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