Main area Administration Grade Band 2 Contract Permanent Hours Full time – 37.5 hours per week (Civic Centre operates Monday‑Friday 9am‑5pm. Appointee must be able to commit to this core working pattern.) Job ref 263-CCG26-086-AD-A
Employer Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Employer type NHS Site Civic Centre Town Carlisle Salary £25,272 per annum Salary period Yearly Closing 04/06/2026 23:59
Administration Assistant
Band 2
Hello!
Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.
Job overview
Front‑facing Administration Assistant for the Civic Centre, Carlisle. This full‑time (37.5 hours per week) permanent B2 role is responsible for reception duties and a range of administrative tasks for the East Community Treatment Team (CTT). High‑level customer service skills, both face‑to‑face and telephone, are essential to ensure smooth running of adult mental health services across North Cumbria.
Main duties of the job
- Experience of front‑facing reception duties.
- Experience of call handling in a busy environment – excellent customer service must be delivered in person or via telephone.
- Good organisational skills.
- Ability to prioritise a fluctuating workload.
- Proven experience of working with Microsoft Office packages.
- Diary management skills to coordinate room bookings.
- Provides agreed levels of support to the service to maintain cover in the absence of other administrative staff.
- Desirable: A working knowledge of electronic patient record systems (i.e. RiO).
- Desirable: The successful applicant must be able to meet the mobility requirements of the role, therefore a current driving licence and access to a car is desirable. The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses.
- The post holder may also undertake additional duties as directed by the Administration Team Lead.
Person specification
Education and Qualification
- Good general level of education up to Level 1 standard in English Language and Maths.
- NVQ Level 2 in Business Administration.
- NVQ Level 2 in Customer Service.
- Working towards Level 2 standard in Maths and English.
Skills and Knowledge
- Working knowledge of Microsoft applications including Outlook, Word, Excel and PowerPoint.
- Able to input data accurately and efficiently.
- Undertake repetitive tasks whilst maintaining attention to detail.
- Good communication and interpersonal skills, both verbal and written, face‑to‑face and non‑facing customers.
- Demonstrates good customer care skills at all times.
- Good working knowledge of office procedures.
- Good organisational and planning skills using own initiative.
- Knowledge of working in an NHS environment.
- Ability to maintain and update patient information databases.
Experience
- Ability to uphold confidentiality at all times.
- Able to prioritise and plan own workload.
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
- Experience of working in an NHS/health‑care setting.
- Experience of processing NHS/health‑care documentation.
- Experience using stock ordering and/or petty cash systems.
- Experience of working with paper‑based and electronic filing systems.
Disposition
- Discrete in handling confidential and sensitive information.
- Able to work in accordance with Trust values and attitudes.
- Must be able to demonstrate an understanding of equality and diversity.
- Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines.
- Diplomacy.
Role/Team specific requirements
- Team player.
- Flexible with working arrangements.
Additional Requirements
- Able to meet the mobility requirements for the post.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or the occupation is not included in the updated Immigration Salary List. Applicants must check their eligibility to be employed in any role they are interested in before completing an application. Any applicants who do not meet the eligibility criteria will not be progressed.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and therefore it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Closing date : 4th June 2026
#J-18808-Ljbffr…