Overview
Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition. The size and scale of the challenge means we must continually grow our team, bring in new ideas and new approaches and be ready to push the boundaries. At every level, we are looking for bold, ambitious, bright, and collaborative people that share our commitment to making a difference. We have a fantastic opportunity for a Service Coordinator (Maternity Cover) based in our Fort William office.
Role Responsibilities
- Assisting with the Service and Heat Supply team’s invoicing to be issued weekly and monthly as required, including uploading to customer portals and producing invoicing reporting templates
- Ensuring all heat supply is invoiced on a monthly basis with clients receiving all appropriate records
- Assisting the Service Desk Manager with producing and issuing the weekly works plan
- Assisting with internal service software portal templates and processes, including uploading new contracts and updating existing contracts in the portal
- Supporting the Service Desk Manager and team to create service tickets and allocate to Engineers
- Assisting with reviewing incoming service reports
- Generating purchase orders and goods received notes
- Assisting with engineer van stock levels and tooling requirements
- Booking accommodation, ferries, parking, and other travel for the team
- Liaising with suppliers and generating customer quotations for products and/or services
- Liaising with sub‑contractors, filing job reports, and ensuring works and subcontractor plans are in place
- Completing subcontractor applications and renewals
What we are looking for
- SQA Highers/English A Levels or equivalent school qualifications
- Initiative to work independently, and work as part of a team
- Ability to prioritise workload and competing demands
- Excellent interpersonal and communication skills to build good working relationships internally and externally
- Excellent organisational and administration skills
- Ability to identify and solve problems
- Excellent Microsoft Office skills
- Good geographical knowledge, covering Scotland locations
- Experience with database systems and apps
- Experience of delivering administration support in a fast moving and demanding operational environment
- Experience within logistics/planning/scheduling
- Demonstratable experience of solution driven approach
- Excellent communicator and commitment to customer service and satisfaction
- Proactive and solution driven
- Detail-oriented/Attention to detail
Benefits
- 26 days annual leave entitlement plus 8 days for public holidays
- Life insurance
- Employer pension contribution
- Healthcare cash plan
- Access to advice, counselling, and support
- Access to GP services
- Wellbeing tools and resources
- Shopping and lifestyle discounts
- Discounted gym membership
Additional Information
- Location: AMP Clean Energy, Fort William Office, PH33 6SQ
- Competitive salary to be discussed at interview
- Hours of work: 40 hours per week; Monday-Friday, 08:00-17:00 (1 hour lunch)
- Contract type: 1 Year fixed term (Maternity Cover)
- Office based, 5 days per week
Safer Recruitment
In line with our commitment to safety and integrity, roles at AMP may require a DBS check as part of our safer recruitment process. We also verify qualifications and eligibility to work in the UK, ensuring a secure and equitable hiring journey.
Equal Opportunities
AMP is dedicated to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, cultures, and abilities, striving to create an environment where everyone feels valued and heard. If you require reasonable adjustments due to a disability or long-term health condition during the application or onboarding process, please contact us at HRQueries@ampcleanenergy.com. We’re here to support your journey.
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