Job Description
We’re Sky, a leading media and entertainment company that connects millions with entertainment, sports, news and arts through innovative products and services. As part of our Resilience, Readiness and Response team, you will support the operational resilience, business continuity, emergency response and crisis management disciplines, ensuring our programmes are well documented, communicated and aligned with the company’s objectives.
Operational Resilience
Operational resilience is Sky’s ability to prepare for, withstand and bounce back from threats and shocks. It enables us to maintain the customer experience and safeguard Sky’s people, business and reputation.
What You’ll Do
- Collaborate with the Operational Resilience team to produce, update, and maintain comprehensive documentation for the operational resilience programme.
- Develop high‑quality presentation materials and reports for senior leadership, summarising programme progress, challenges and recommendations.
- Standardise templates, processes and formats for resilience documentation across departments.
- Work closely with stakeholders to gather necessary information and ensure documentation reflects the latest programme developments and best practices.
- Assist in the preparation of training materials, guidance documents and procedural manuals that support the operational resilience programme.
- Support the creation of reports and dashboards that communicate key resilience metrics and performance indicators to senior management.
- Partake on a rotational basis in the Team’s On‑Call programme, ensuring timely response to incidents and helping to facilitate issue resolution outside regular business hours.
- Support the use of Artificial Intelligence, creating materials to aid training and testing across multiple business areas.
Essential Criteria
- Strong understanding of operational resilience, crisis management and business continuity principles.
- Excellent written and verbal communication skills, producing clear, concise materials for varied audiences.
- Strong attention to detail, ensuring accuracy and consistency across documentation and reporting.
- Ability to manage multiple tasks and deliver to deadlines in a structured, organised manner.
- Proactive, self‑starter mindset with the ability to work independently and iteratively.
- Strong stakeholder collaboration skills, effectively gathering and validating information across teams.
- Analytical and solution‑oriented approach to problem solving and continuous improvement.
- Ability to translate complex resilience concepts into accessible, practical outputs.
Desirable Skills and Experience
- Experience supporting operational resilience, business continuity or crisis management programmes.
- Experience producing professional documentation, reports or presentations for internal or external stakeholders.
- Familiarity with resilience frameworks, incident response structures and escalation processes.
- Experience supporting reporting, dashboards or performance metrics.
- Degree in a relevant discipline (e.g., Business or similar).
- Exposure to training material development or procedural documentation.
- Experience working in a fast‑paced, multi‑stakeholder corporate environment.
Benefits and Perks
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema.
- Pension package with up to 9% employer contribution.
- Private healthcare with mental health support.
- Aviva Digital GP and dental insurance.
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect.
- Sharesave and Tech schemes.
- A range of Sky VIP rewards and experiences.
How You’ll Work
We have adopted a hybrid working approach to give more flexibility on where and how we work. The expectation for this role is three days in the office per week.
Your Office Base
Our Sky Group HQ at Osterley Campus is just a 10‑minute walk from Syon Lane train station. We provide free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations, and free onsite parking for cars, motorbikes and bicycles. The campus offers state‑of‑the‑art technology, multiple subsidised restaurants and cafés, a gym, a cinema, a car wash and a beauty salon.
Equal Opportunity Statement
We’re an equal opportunity employer and value diversity at our company. We are a Disability Confident Accredited Employer and welcome applications from all candidates. We will ensure a fair and consistent experience for all and make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as possible.
Additional Information
To be eligible for this role you are required to have the appropriate right to work in the UK. Sky does not offer sponsorship for this position.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. Depending on the role you have applied for and the nature of any convictions, we might have to withdraw the offer.
To find out more about working with us, search on social media.
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