Role: Service Coordinator
Location: Hybrid / London – Tower Hamlets, Newham, Barking, Dagenham, Lewisham and Lambeth
Contract: Fixed Term – 12 months, Full Time 37 hours a week (flexibility required, including travel across delivery locations)
Salary: Up to £36,700.00 per annum (according to experience and qualifications) plus London Allowance £3,333.00
Benefits
- 29 days annual leave plus bank holidays, with up to 5 additional days for continuous service
- Gain professional qualifications and excellent training/development opportunities
- Flexible maternity, adoption, and paternity packages
- Pension with up to 7% matched employer contribution and included life insurance
- Blue Light Card eligibility with 15,000 national retailer discounts
- Expenses paid for mileage
About the Role
The Service Coordinator will lead and deliver a portfolio of impactful employability and early-intervention programmes supporting children and young people from disadvantaged backgrounds across London.
You will oversee programme delivery, manage staff, and ensure high-quality support that enables young people to build confidence, develop skills, and progress into education, training, and employment.
Working collaboratively with partners, funders and stakeholders, you will ensure programmes are delivered to a high standard, achieve outcomes and continuously improve.
How you’ll help to create brighter futures
- Lead and manage a team of practitioners to deliver engaging, high‑quality programmes to young people.
- Oversee service delivery, ensuring positive outcomes for children and young people based on their assessed needs.
- Provide direct support and intervention where required, including mentoring.
- Build and maintain strong partnerships with schools, employers, funders (e.g. corporate partners) and referral agencies.
- Coordinate programme planning, resourcing and delivery.
- Lead and facilitate multi‑agency meetings, reviews and stakeholder engagement activity.
- Monitor performance, track outcomes and produce reports to inform service improvement.
- Support evaluation and continuous improvement.
- Manage delegated budgets and ensure value for money using organisational procedures.
- Ensure safeguarding, health and safety and quality standards are consistently met.
Let’s talk about you, ideally you will have
- Significant experience working with children and young people (ideally 15–25 years), particularly those facing barriers to progression.
- Experience of leading or coordinating services, programmes or teams in a youth, education or employability setting.
- Strong understanding of youth development, safeguarding and employability pathways.
- Experience of multi‑agency working and relationship building.
- Ability to manage performance, monitor outcomes and produce clear reports.
- Confident in staff supervision, coaching and team development.
- Qualification(s) in youth work, social care, careers guidance or a related field.
What You’ll Bring
- Passion for improving outcomes for young people.
- Strong leadership, organisational and communication skills.
- Ability to build trusted relationships with young people, colleagues and partners.
- Commitment to equality, diversity and inclusion.
- A proactive approach to service development and continuous improvement.
Good to know
Please note we are unable to offer visa sponsorship for this role.
This role requires a DBS/disclosure check.
We welcome applicants who may not meet every requirement but are passionate about the role.
Contact: Sarah Manderfield by email – recruitmentservice@actionforchildren.org.uk quoting reference 13162.
Diversity, Equality and Inclusion
At Action for Children we are dedicated to building a diverse, inclusive and authentic workplace. We actively encourage applications from Black, Asian, Minority Ethnic and disabled candidates as they are under‑represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.
Male staff are under‑represented within our Children Service roles. We would like to encourage more male applicants for our Children Service roles.
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