Customer Care Assistant

Overview

The Customer Care Assistant will support visitors and guest meetings and events at the AMRC’s main campus spread across the AMP and Sheffield Business Park. Reporting to the Hospitality Coordinator, the role will provide a consistent and professional visitor experience to all externals visiting the site.

The role will involve all activities associated with customer care, including room preparation, visitor logistics and catering management. You’ll also provide ad hoc cover for our reception areas as required.

Main duties and responsibilities

• Provide staff and customers with an efficient, hygienic and professional hospitality service.
• Adhere to health and safety, COSHH regulations, and food hygiene standards level 1.
• Ensure all catering requirements for meetings are met to customers and staff needs at all times.
• Ensure all meeting rooms are fully equipped as requested by the customer prior to the commencement of meetings.
• Provide support for events/catering.
• Maintain an efficient order book for catering, refreshments and stock, creating orders and ensuring sufficient stock is placed across the sites.
• Be responsible for clearing and maintaining all meeting rooms where catering/refreshments have been booked via the meeting room book.
• Ensure the cleanliness of the kitchens on a daily basis and that crockery from meeting rooms is returned to the kitchen.
• Provide cover for receptions if required.
• Ensure all meeting rooms are cleared/tidy and available to book from early morning.
• Support and foster an inclusive OneAMRC culture which promotes excellence through diversity.
• As a member of staff you will be encouraged to make ethical decisions in your role, embedding the University sustainability strategy into your working activities wherever possible.
• Carry out other duties, commensurate with the grade and remit of the post.

Person Specification

• Minimum food hygiene standards level 1 or have equivalent experience.
• Excellent customer service skills, with experience of responding efficiently and effectively to student and staff requests.
• Good communication skills with experience of dealing with colleagues at all levels, responding efficiently and effectively to verbal and written communication.
• Ability to work effectively as a team member.
• Ability to assess and organise resources, and plan and progress work activities.
• Self-motivated with a flexible and enthusiastic approach to work.
• Experience of administrative IT systems including Email, SAP and Microsoft Office.
• Knowledge of Health and Safety, for example, COSHH, how to handle cleaning solutions, manual handling, electricity at work and use of safety signs. (Desirable)
• Experience working on a reception. (Desirable)

Further Information

• Grade: 3
• Salary: £23,742 – £24,684 (pro-rata). With the potential to progress to £25,804 (pro-rata) through sustained exceptional contribution.
• Work arrangement: Part-time (20 hours per week)
• Line manager: Hospitality Coordinator
• Direct reports: None

Benefits

• A minimum of 38 days annual leave including bank holiday and closure days (pro‑rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development: access to learning and mentoring schemes.
• A range of generous family‑friendly policies
  • paid time off for parenting and caring emergencies
  • support for those going through the menopause
  • paid time off and support for fertility treatment
  • and more

Disability Confident Employer

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

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