Relief Call Operator

Location: Careline, Ringwood, Hampshire, BH24 3FA

Do you want a role where you can make a difference? Are you looking for flexibility with hours or ad hoc work?

What you’ll be doing as a Call Operator

Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.

• Accurately logging each call and inputting information into our CRM call handling platform
• Being an integral part of a supportive team that provides the best possible experience for Residents

What we are looking for

• Customer service experience whether that be from call centres, retail, hospitality, or the care sector
• Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
• Someone with an empathetic approach
• Good standard of English and ability to enter data into systems accurately
• Someone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours

What you can expect in return

• Competitive rates of pay depending on experience, £12.71 per hour
• Zero hour contract
• Fantastic Colleague benefits
• Supportive and friendly team
• Extensive training from initial induction and throughout your career
• Safe, secure and contemporary offices based in Ringwood
• Free on-site parking
• Rewarding work; you’ll be making a positive difference every day

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