Contract Type: Permanent
Salary: Grade E. SCP 11 £28,142 – SCP 16 £30,518
Hours Per Week: 36 hours
Base Location: Greater Manchester Pension Fund, Guardsman Tony Downes House, Droylsden
Assessment Date: Stage one assessments w/c 29th June, Stage two interviews w/c 6th July
The Role
Support employers and team members, inspire change and help shape the future of pension services as our Employer Support Officer
About GMPF
At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well‑being of our 436,000 members. Every year, these members entrust us with their contributions, which we strategically invest to provide them with peace of mind for their retirement. In 2024 alone, we paid out over £880 million in benefits, fulfilling our promise to deliver financial security to our members.
Our 175 pensions administration colleagues collaborate with over 700 employers, including local authorities across Greater Manchester, the National Probation Service, academy schools, and housing associations. Together, we calculate and deliver pension benefits with precision and care.
The Opportunity
We are looking for an enthusiastic, committed and customer focused person to join our Employer Support team. This is a great opportunity to join a team who are passionate about delivering an exceptional service to our employers, members and stakeholders.
About You
As Employer Support Officer, you will:
- Develop employer relations and provide support: Act as a liaison with employers, providing guidance on data submissions, resolving discrepancies, improving data quality and fostering strong working relationships.
- Support the delivery of objectives: Support your Team Manager in delivering the objectives set for the Employer Support section.
- Determine priorities: Be responsible for managing and monitoring your own workloads and complete tasks allocated to you within the allotted timescales.
- Data Processing: Undertake data processing tasks, update and manage member data, ensuring records are complete, current and compliant with data protection regulations.
- Support Continuous Improvement: Contribute to the review and enhancement of operational processes identifying opportunities to improve service delivery.
- Collaborate with Team Members: Work closely with colleagues to ensure consistent service delivery and share knowledge and best practices.
This is a fantastic opportunity for a detail-oriented and proactive individual to contribute meaningfully to make a positive impact on the service provided to our employers.
Why Join GMPF?
At GMPF, we value our employees and are proud to offer:
- Flexible hybrid working arrangements work from home or in our modern, open‑plan offices in Droylsden, which feature on‑site parking, excellent public transport links, and proximity to the M60. Hybrid flexibility is available after training and demonstration of role competency
- Generous benefits package automatic enrolment into the Local Government Pension Scheme (LGPS), offering comprehensive benefits and life cover
- Excellent leave entitlement starting at 26 days annual leave, plus bank holidays and flexible working hours (flexitime)
- Training and career development access to ongoing learning and progression opportunities
- Employee rewards and perks discounts on gym memberships, a cycle‑to‑work scheme, a car leasing scheme and various health and wellbeing offers
We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
Unfortunately, at this time we are not able to offer sponsorship.
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