Department: Apprenticeship Recruitment
Location: Worsley
Compensation: £22,568 – £26,437 / year
Description
At Network Plus we’re shaping the future of essential infrastructure, and we want you to be a part of it. Kick‑start your career in customer service with hands‑on training and development.
As an Apprentice Customer Service Advisor, you’ll support the Customer team on our United Utilities contracts. Working as part of the team, you will answer customer and client enquiries by phone, website and email, and meet customers face‑to‑face during site visits. Guided by skilled colleagues, you’ll learn how to deliver outstanding service and ensure daily tasks run smoothly. Every day offers new opportunities to learn, grow confidence and shape a rewarding future in customer service.
You will be enrolled onto a Level 2 (or 3) apprenticeship in customer service based on your current qualification level.
Key Responsibilities
- Help the team give great customer service to everyone, with support and guidance
- Assist in completing tasks well and on time, learning how to manage time and priorities
- Help update customer and company information, ensuring any issues are recorded and passed on correctly
- Learn how to solve customer problems, working towards company targets with support
- Communicate clearly and professionally with customers
- Maintain confidentiality and follow company policies
Experience and Qualifications
A positive attitude and willingness to learn.
Great communication and organisational skills, or the enthusiasm to develop them over time.
Proficient IT skills or the willingness to learn (Excel and Word essential).
A full UK driving licence or working towards obtaining one.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces‑friendly. We welcome applications from ex‑Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
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