Executive Head Housekeeper – FWP-Housekeeping

The Executive Housekeeper in our luxurious hotel inspires the housekeeping team to maintain the highest standards of cleanliness, creating a welcoming and immaculate environment which consistently exceeds guests’ expectations.

Responsibilities

• Lead and manage a large housekeeping team to maintain the highest standards of cleanliness and guest satisfaction.
• Develop and implement efficient housekeeping procedures and best practices.
• Ensure company brand standards of quality and cleanliness are maintained at all times.
• Prepare and monitor the annual departmental operating budget, focusing on occupancy, payroll costs and departmental expenses.
• Ensure compliance with health, safety, and environmental regulations.
• Respond to audits to ensure continual improvement is achieved.
• Address any guest concerns promptly, attentively and efficiently.
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.

Qualifications

• Exceptional leadership skills with experience managing a large, diverse team.
• Clear and influential communicator with the ability to interact across all levels.
• Exceptional attention to detail and drive to maintain high standards.
• Strong business acumen with a solid understanding of budgeting and cost control.
• Proven ability to produce in-depth reports and analyse data to drive operational efficiency.
• Flexibility to adapt to changing priorities and operational needs.
• Proven experience in managing, coaching, challenging and developing teams.
• Approachable and positive manner with a “can do” attitude.
• Ability to use initiative in challenging situations and under pressure.
• A smart and professional appearance.
• Proven track record in a similar position within a 5‑star hotel.
• Excellent standard of English, both written and spoken.

Benefits

• Competitive salary
• 28 days holiday, enhanced after 5 years of service
• Free meals on duty
• Complimentary on-site parking while on duty
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station
• Discounted employee friends & family rates at Arora Hotels
• Food and beverage discounts
• Christmas gifts and employee parties
• Introduce a friend scheme
• Cycle 2 work scheme
• UK attraction discounts @ Merlin Entertainments
• Taste card
• Life assurance scheme
• Wage stream
• Employee assistance programme
• Arora star employee recognition
• Long service recognition award

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