Cambridgeshire and Peterborough NHS Foundation Trust
Administrator – Intermediate Care Team
The closing date is 16 June 2026
We are currently looking to recruit an enthusiastic and motivated administrator to support the delivery of Intermediate Care Services within the community across our countywide team at Chesterton Medical Centre.
The post holder will be the first point of contact for calls coming into the service and will strive to ensure the provision of a professional and competent service, delivering excellent customer care to patients, families, and colleagues. This role is varied, challenging, and rewarding and offers a stepping stone to progression within the trust.
Main duties of the job
- The post holder will provide a comprehensive administrative service within their team.
- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- The post holder will need to be calm and patient, with an excellent telephone manner and skills to deal with sometimes complex and difficult issues over the phone.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate. Deal with difficult callers in a calm and effective manner.
- Undertake training of new staff as directed by Line Manager and/or other manager.
Job responsibilities
- To ensure that all duties are carried out to the highest standard and in accordance with currently quality initiatives within the work area.
- To comply with all relevant Trust policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety, and confidentiality of information and to be aware of any changes in these.
- To comply at all times with the Trust’s Information Governance related policies. Staff are required to respect the confidentiality of information about staff, patients and Trust business and in particular the confidentiality and security of personal identifiable information in line with the Data Protection Act.
Person Specification
Educational / Qualifications
- Educated to GCE/GCSE standard.
- NVQ Level 2 in Administration or equivalent.
- Good command of written English.
Experience
- Experience of working in a busy and demanding office/customer facing environment.
- Experience of planning and organising own workload and of staff within own span of control.
- Ability to type up accurate interpretations of minutes.
- Previous experience of working in an NHS office environment.
- Experience of supporting a multi-disciplinary team.
Skills and Abilities
- Excellent customer care skills.
- Excellent standard of typing/audio skills using word processor (50wpm).
- Good organisational skills.
- Ability to work under occasional pressure/stress.
- Ability to work on own initiative.
- Excellent telephone manner.
- Knowledge of Data Protection Act.
- SystmOne.
- Understanding of confidentiality and the importance of maintaining confidentiality for patients.
Equal opportunities
As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under‑represented groups including disabled people and members of our ethnic minority and LGBTQ+ communities.
Recruitment and sponsorship
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cambridgeshire and Peterborough NHS Foundation Trust
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