As a Content Quality Control Operator, you will assess Sky’s linear and on‑demand content before release across platforms including Sky Glass, Sky Q and NOW, ensuring video and audio quality meet the high standards our customers expect. You may review fast‑turnaround Premier League highlights, major movie premieres, SD, HD, SDR and HDR picture formats, alongside Atmos, 5.1 and stereo audio mixes, and ensure content is free from defects. You will also enrich content metadata, including timecode markers such as the start of end credits.
What you’ll do
- This role sits within the Content Quality Control team, which is responsible for assuring the quality of Sky’s linear, VOD and OTT content.
- You will validate the output of automated quality‑checking tools using spot checks and full assessments.
- You will accurately record assessment data to support clear reporting and continuous service improvement.
- You will identify marker points in content to support features such as skipping opening titles and end credits.
What you’ll bring
- Excellent communication skills and a strong commitment to delivering great service.
- A strong team‑player mindset, with the ability to collaborate effectively, support others and contribute positively to team performance and culture.
- Proven ability to perform in a fast‑paced, high‑pressure, business‑critical environment.
- A passion for great content.
- Understanding of common audio and video quality issues.
- A strong work ethic, with flexibility, conscientiousness, and a collaborative approach.
- Ability to work a rotating shift pattern covering 24 hours a day, seven days a week.
Essential criteria
- You will work to tight deadlines and prioritise workloads around release dates and times.
- You will actively contribute as part of a team, collaborating across shifts, sharing knowledge, and supporting colleagues to ensure consistent delivery and team success.
- You will manage queries from internal and external clients, helping ensure audio and video quality meets the standards expected of a premium content provider.
- You will investigate errors quickly, identify root causes and recommend solutions.
Desirable skills and experience
- Excellent organisational skills and the ability to prioritise effectively across multiple deadlines.
- Ability to take ownership of key work areas and solve problems proactively.
Benefits and perks
- Free SkyTV or NOW package, including Sky Sports and Sky Cinema.
- Pension package with up to 9% employer contribution.
- Private healthcare with mental health support.
- Aviva Digital GP and dental insurance.
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect.
- Sharesave and Tech schemes.
- A range of Sky VIP rewards and experiences.
How you’ll work
At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds – time working at home, as well as time in the office.
The hybrid working expectations for this role are 2 days in the office per week.
We operate a 77‑hour fortnightly shift pattern, comprising a mix of 07:00–19:00 early shifts and 10:00–22:00 late shifts. In addition, colleagues are required to complete a full week of night shifts on a rotational basis approximately every 2–3 months.
We’re an equal opportunity employer and value diversity at our company. We’re a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.
To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.
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