Operations Associate (£37,000 – £45,000 + Equity) at Hook

Operations Associate (£37,000 – £45,000 + Equity) at Hook

Join to apply for the Operations Associate (£37,000 – £45,000 + Equity) at Hook role at Jack & Jill

Join the central engine of a high-growth startup as an Operations Associate, where you will drive business efficiency through strategic projects across every department. From building product dashboards and managing event strategy to optimizing internal tooling, you will play a critical role in scaling our operations and maintaining our world-class culture.

Salary: £37,000 – £45,000 + Equity

Company Description: Hook – Series A AI customer growth platform backed by Balderton Capital and Lightspeed.

Location: London, UK

Why this role is remarkable

• Work at a fast-growing Series A startup ranked 33rd on the Sifted list, backed by top-tier investors like Balderton Capital and Lightspeed Venture Partners.
• Gain unparalleled exposure to the entire business, working directly with the VP of Operations and Founders to solve complex problems and drive strategic growth.
• Benefit from a culture-first environment offering generous stock options, private health insurance, and a flexible wellness allowance to support your professional and personal life.

What you will do

• Lead diverse operational projects ranging from website redesigns and sales reporting to organizing major company-wide offsites and team‑building events.
• Enhance business efficiency by managing internal tooling, onboarding processes, and compliance to ensure the smooth daily running of the organization.
• Create high‑impact content and presentation decks for the leadership team to be used in sales pitches, customer demos, and internal strategy sessions.

The ideal candidate

• A brilliant generalist with exceptional organizational skills who can context‑switch between marketing, product, and finance tasks without losing focus.
• A proactive problem solver who is passionate about AI, actively using the latest technology to drive efficiency and identify challenges before they arise.
• A high‑energy team player with strong attention to detail and the ability to stay calm under pressure in a fast‑paced startup environment.

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