Outpatient Reception Clerk
The closing date is 18 May 2026
An exciting opportunity has arisen for an Outpatient Reception Clerk to work in the Main Receptions department at the Newcastle upon Tyne Hospitals Trust.
We are looking for a flexible and enthusiastic candidate who is an excellent team player, well‑motivated and capable of working in a busy and challenging environment. The successful candidate will provide an efficient and friendly reception service to patients and visitors, either in person or by telephone, ensuring a high quality of customer care is delivered at all times.
Departments are located in multiple sites across the Trust and staff are required to work across Freeman and The Royal Victoria Infirmary.
20 Hours 45 Minutes/Week – Wednesday 11am‑4.45pm (no break) Thursday & Friday 8‑4pm (30 min lunch) or 8.00‑4.30pm (1 hour lunch) depending on desk location and service requirement.
To apply you will be redirected to Trac. Please expand the job details section and read all of the information before applying for the vacancy.
No agencies please.
Job responsibilities
- Support the provision of an effective and efficient delivery of a 24‑hour Main Reception alongside an Outpatient service across the organisation, ensuring that a high quality of customer care and service provision is delivered to all service users.
- Takes responsibility for the timely completion of all outpatient admin services.
- Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care.
- Provide an efficient and sensitive reception service to all users applying a high level of customer care skills.
- Make and receive telephone calls to respond to public enquiries.
- Ensure that all areas are kept clean and tidy at all times.
Person Specification
Qualifications & Education
- NVQ Level 2 in appropriate subject or equivalent qualification/experience
Knowledge & Experience
- Understanding of confidentiality issues
- IT skills in windows‑based applications which will be assessed as part of the recruitment process
- Previous reception/clerical experience
- Previous customer care experience
- Previous NHS experience
- Awareness of Health and Safety within your environment
Skills & Abilities
- Good literacy and numeracy skills which will be assessed as part of the recruitment process
- Ability to communicate with members of the public, all staff and health care providers
- Good organisational skills
- Ability to work effectively as part of the multi‑disciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
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