Salary: £25,947.47 per annum
We are recruiting to our Revenues and Benefits Service. We are looking for someone who can bring transferable skills and experience to our team. We are recruiting to 2 full‑time positions.
As a Case Management Officer within our Business Rates team, you will play a key role in ensuring the prompt and efficient billing and collection of Business Rates on behalf of our client councils.
Key Responsibilities
- Interpreting and applying legislation, guidance and local policies.
- Updating computerised records.
- Communicating with customers using a range of accessible communication methods (phone, email, written correspondence) to provide advice, explanations and clarification of decisions and actions.
- Processing applications for Business Rates Relief in accordance with legislation, guidance and local policies.
- Providing tailored support where customers may be experiencing financial difficulty or vulnerability, including helping them access appropriate advice, guidance or support services.
Required Experience
- Experience of handling enquiries in a customer‑focused environment.
- GCSE C/4 or above in English and Maths.
Benefits
- Local Government Pension Scheme – With generous employer contributions, you can enjoy peace of mind knowing you’re part of a scheme designed to provide financial security for life after work.
- Annual leave – 26 days plus bank holidays and the option to purchase up to 5 additional days plus your birthday off. You also have the option to flex when you take your bank holidays.
- Hybrid working – Employees can work from home and the office, with a minimum of 2 days in the office each week.
- Wellbeing support, advice and guidance – Emotional guidance can be accessed via the Employee Assistance Program through an online portal or over the telephone.
- Employee Benefits platform – Discounts at high‑street retailers, days out, gifts, holidays and leisure discounts.
- Employment policies – Including a gender‑neutral family parental leave policy and time‑off provisions to support those special and challenging moments in employees’ lives.
- Career progression – Opportunities for professional growth and development.
EEO Statement
PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non‑discriminatory, and no potential or current employee is treated unfairly. PSPS has also committed to be a Disability Confident employer.
If you are interested in having a chat about the role, please contact Debbie Mathews or Louise Davey at the provided phone numbers.
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