Operations Support Coordinator
Solihull (B90) – Hybrid / Remote
Pareto FM
Full-Time | 40 Hours Per Week (Flexible between 8am – 5pm)
Pareto FM are looking for a highly organised and proactive Operations Support Coordinator to join our team in Solihull.
This is a fast-paced support role where you’ll play a key part in keeping operations running smoothly across a busy client account. You’ll work closely with engineers, subcontractors, the Account Manager, and the client to coordinate reactive works, compliance tasks, reporting, and day-to-day administration.
This role would suit someone who enjoys organisation, problem solving, and working in a collaborative facilities management environment.
The Role
As Operations Support Coordinator, you’ll support the operational delivery of FM services across the account, helping to manage reactive jobs, planned maintenance scheduling, subcontractor coordination, and compliance administration.
You’ll be central to the communication flow between the client, engineering teams, subcontractors, and management — ensuring tasks are tracked, completed, and documented accurately.
What You’ll Be Doing
Monitoring the client inbox and responding to queries professionally
Inputting and tracking reactive jobs through the CAFM system
Monitoring open jobs and chasing updates from engineers and subcontractors
Allocating reactive works and PPM tasks to engineers and contractors
Raising purchase orders for engineers and operational teams
Ensuring subcontractor PPM visits are booked in on time
Attending client meetings where required
Scanning and uploading compliance documentation and certificates
Closing completed jobs and ensuring paperwork is correctly recorded
Reviewing documentation and escalating issues to the Account Manager
Supporting reporting, including helpdesk statistics and trends
Coordinating inspections and compliance visits with subcontractors
Following up on paperwork and certification for completed works
Raising remedial works following inspections or maintenance visits
Processing quotations and obtaining costs from engineers or subcontractors
Reviewing subcontractor RAMS for completeness and suitability
Identifying opportunities for process improvement and operational efficiency
What We’re Looking For
Previous administrative experience within a fast-paced environment
Previous helpdesk or FM support experience desirable
Experience coordinating or overseeing subcontractors
Strong organisational and administration skills
Excellent IT skills including Microsoft Office
Strong communication skills with a professional telephone and email manner
Excellent attention to detail and ability to prioritise workload
Proactive, reliable, and solutions-focused approach
Why Join Pareto FM?
Join a supportive and collaborative operational team
Varied role with exposure to FM operations and compliance processes
Opportunity to develop within a growing facilities management business
Fast-paced environment where your organisation and coordination skills make a real impact
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