Parts Advisor

NAPA Auto Parts UK & Ireland is a leading provider of high‑quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts.

Responsibilities

• Take orders over the telephone and upsell to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Build long‑term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limit credits and returns by ordering and sending the right parts the first time.

Qualifications

• Punctual, organised, and efficient while working towards deadlines.
• Pro‑active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional with excellent communication skills.

Benefits

• Opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from thousands of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to Health, Wellbeing and Financial tools.
• Potential to earn a performance‑based bonus, paid monthly.
• Discount on car parts.

Alliance Automotive Group is an equal opportunities employer.

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