Mandarin Oriental is looking for a Director, Global Sales to join our Global Sales team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
About the job
Based at the Corporate Office in London, within the Commercial function, the Director, Global Sales plays a key role in driving revenue growth across the global portfolio.
The role focuses on strategic account management, business development, and the implementation of a well-defined sales strategy in line with Mandarin Oriental objectives and targets. Acting as a key commercial partner, this position supports hotels and corporate teams in maximising revenue opportunities and strengthening client relationships across key markets.
The Director, Global Sales operates with a strong commercial mindset, deep market knowledge, and a results-driven approach, enabling both senior leadership and hotel teams to enhance performance through targeted sales initiatives, data-driven insights, and effective client engagement.
Account Management & Business Development
- Manage a portfolio of top accounts in line with the regional account list, evaluating and executing key account plans to drive revenue growth.
- Deliver against the Sales Incentive Plan (KPIs) in alignment with Global Sales strategy, including annual account reviews, proactive client engagement, and targeted prospecting.
- Proactively drive Group business across the existing client base and wider market, identifying opportunities for incremental revenue growth.
- Actively manage and grow market share within the Fan Club portfolio and support programme development.
Client Engagement & Sales Strategy
- Build and maintain strong client relationships by understanding business needs and aligning solutions to drive engagement and bookings.
- Leverage sales strategies, tools, and systems to maximise account performance and conversion.
- Plan, manage, and participate in regional and global sales events, including client engagement initiatives and educational programmes.
Hotel & Corporate Collaboration
- Strategically support hotels through participation in performance calls, internal business reviews, and regional revenue/sales meetings.
- Maintain strong working relationships with all Mandarin Oriental hotels and Head Office teams to ensure alignment and effective collaboration.
- Ensure timely, informative responses to enquiries, quality lead generation, and thorough qualification of accounts.
Market Intelligence & Performance Analysis
- Monitor and report on market trends, competitor activities, and client feedback to support strategic decision-making.
- Analyse and interpret data from tools such as Hotelligence/Agency360, STR, and Power BI to track performance and identify growth opportunities.
As Director, Global Sales, we expect from you:
- Bachelor’s degree preferably in Hotel Management, Business Administration, or Marketing.
- 7+ years’ experience in hotels, travel trade, or a similar fast-paced industry, with Global Sales experience considered an asset.
- Strong expertise in the UK travel market.
- Proven track record of delivering against ambitious revenue and growth targets.
- Demonstrated ability to develop and grow key accounts and influence senior stakeholders.
- Excellent interpersonal, communication, and presentation skills.
- Strong analytical skills with the ability to interpret data and support decision-making.
- Highly adaptable, with the ability to manage shifting priorities in a fast-paced environment.
- Fluent in English; additional European languages are advantageous.
Our Commitment to You
- Learning & Development:Your success is our success. We craft unique programmes for every stage of your career so you can grow continuously.
- MOstay:Enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
- Health & Wellness:Your wellbeing matters to us. We offer global health benefits and wellness programmes.
- Retirement Plans:We reciprocate your commitment with competitive retirement plans.
- Local Benefits:Competitive salary and benefits package.
We’re Fans
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