Job Summary
An exciting opportunity has arisen to join Burns & Plastic Surgery Services on a part-time basis (18 hours) at Queen Elizabeth Hospital. We are looking for an enthusiastic and motivated individual to provide comprehensive secretarial support within a busy, fast-paced environment. This role will involve working closely with our consultant body and senior medical secretaries to provide safe and effective management of our patients and their pathways.
The successful candidate will work within our team to provide support with booking outpatient appointments, inpatient admissions, partial booking waiting lists and general administrative duties.
Responsibilities
- Type clinic letters and reports from audio dictation.
- Book, reschedule and cancel appointments/clinics.
- Monitor waiting lists & clinic capacity.
- Produce accurate correspondence in a timely manner.
- Maintain & track results of patient investigations and on receipt, prioritise & action according to clinical need with guidance from the medical team.
- Open post and action accordingly.
- Provide a first point of contact (telephone & email) for patients, colleagues and other health care professionals.
- Update and input patient information into the appropriate systems and spreadsheets.
- Scan documents as required to patient records.
- Organise daily workload and prioritise tasks to meet timescales & deadlines.
- Complete necessary actions required from correspondence and any requests received.
Qualifications
Essential:
- Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
Desirable:
- AMS Par Certificate/equivalent qualification or equivalent knowledge of medical terminology
- Business Administration NVQ level 3 or equivalent experience in a clerical environment
Experience
Essential:
- Experience of dealing with the Public/Customer service experience.
- Experience of working in a busy environment.
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook).
- Experience of using IT systems.
Desirable:
- Experience of working in Healthcare.
Additional Criteria
Essential:
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion.
- Good keyboard / IT skills.
- Good organisation skills and ability to multitask.
- Good time management skills.
- Ability to deal professionally with enquiries from staff.
- Ability to problem solve.
- Understand confidentiality and apply the principles.
- Ability to pay attention to detail where there are predictable interruptions to work pattern.
- Ability to deal with stressful situations and sensitive.
- Work effectively and flexibly as part of a team to meet the needs of the services.
- Confident in dealing with people at all levels.
- Must be able to demonstrate an understanding of equality and diversity.
- Mature open and flexible approach to work.
- Demonstrates care and compassion.
- Good inter-personal and communication skills.
- Good organisational skills.
- Team Player.
- Conscientious.
- Demonstrates reliability, motivation and commitment.
- Ability to travel to multiple sites.
Desirable:
- Ability to work under pressure and deal with stressful situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Compensation and Working Conditions
- Pay scheme: Agenda for Change
- Band: Band 3
- Salary: £25,760.00 to £27,476.00 Yearly
- Contract: Permanent
- Working pattern: Part-Time, Flexible Working
- Reference number: 304-1100323
- Job locations: Queen Elizabeth Hospital, Mindelsohn Way, Birmingham, West Midlands, B15 2TH
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