Contract Type: Permanent
Salary: Grade E. SCP 11 £28,142 – SCP 16 £30,518
Hours Per Week: 36 hours
Base Location: Greater Manchester Pension Fund, Guardsman Tony Downes House, Droylsden
Assessment Date: Stage one assessments w/c 29th June, Stage two interviews w/c 6th July
The Role
Employer Support Officer – Support employers and team members, inspire change and help shape the future of pension services.
About GMPF
At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well‑being of our 436,000 members. Each year, these members entrust us with their contributions, which we strategically invest to provide them with peace of mind for retirement. In 2024 alone, we paid out over £880 million in benefits, fulfilling our promise to deliver financial security.
Our 175 pension administration colleagues collaborate with over 700 employers, including local authorities, the National Probation Service, academy schools and housing associations, to calculate and deliver pension benefits with precision and care.
The Opportunity
We are seeking an enthusiastic, committed and customer‑focused individual to join our Employer Support team. This is an excellent chance to deliver exceptional service to employers, members and stakeholders.
About You
As Employer Support Officer, you will:
- Develop employer relations and provide support: Act as a liaison with employers, guiding them on data submissions, resolving discrepancies, improving data quality and fostering strong working relationships.
- Support the delivery of objectives: Assist your Team Manager in meeting the objectives set for the Employer Support section.
- Determine priorities: Manage and monitor your own workload, completing tasks within allotted timescales.
- Data Processing: Undertake data processing tasks, update and manage member data, ensuring records are complete, current and compliant with data protection regulations.
- Support Continuous Improvement: Contribute to the review and enhancement of operational processes, identifying opportunities to improve service delivery.
- Collaborate with Team Members: Work closely with colleagues to ensure consistent service delivery and share knowledge and best practices.
Why Join GMPF?
- Flexible hybrid working arrangements – work from home or in our modern, open‑plan offices in Droylsden with onsite parking and excellent public transport links.
- Generous benefits package – automatic enrolment into the Local Government Pension Scheme (LGPS), offering comprehensive benefits and life cover.
- Excellent leave entitlement – starting at 26 days annual leave, plus bank holidays and flexible working hours (flexitime).
- Training and career development – access to ongoing learning and progression opportunities.
- Employee rewards and perks – discounts on gym memberships, a cycle‑to‑work scheme, a car leasing scheme and various health and wellbeing offers.
Equality Assurance
We are proud to be an accredited disability‑confident employer. Reasonable adjustments will be considered in accordance with the Equality Act 2010 in relation to the job role criteria.
We are committed to developing a culture which respects individuals, appreciates difference and allows everyone, regardless of background, to reach their full potential.
Unfortunately, at this time we are not able to offer sponsorship.
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