At Zenith, we’re passionate about unlocking potential. As a leading apprenticeship training provider, we work with employers and learners across the North East to deliver high-quality, industry-relevant training that launches careers and drives businesses forward. We believe that apprenticeships are one of the most powerful routes into skilled employment, combining real-world experience with structured learning to create confident, capable professionals.
Our team is made up of dedicated trainers and support staff who are committed to giving every apprentice the best possible start. Whether we’re partnering with ambitious businesses looking to grow their workforce or supporting individuals taking their first steps in a new career, we bring energy, expertise, and a genuine passion for making a difference.
At Zenith, we don’t just train — we inspire.
Job Description:
We are looking to recruit a Digital and Artificial Intelligence Trainer. This role is responsible for developing and delivering the Digital Support Technician apprenticeship ensuring learners gain core digital support competencies such as troubleshooting, system configuration, and user support. This includes contextualising learning to real workplace scenarios, helping apprentices build confidence in both traditional IT support and emerging AI-enhanced workflows.
By embedding AI technologies like Microsoft 365 Copilot into organisational processes through innovative, structured delivery models the Trainer will support digital transformation by upskilling individuals to become in-house digital enablers, combining technical expertise with change management, risk mitigation, ethical AI use, and prompt engineering skills. The role includes delivering a blend of face-to-face workshops, online training, hands‑on labs, and ongoing consultancy-style support aligned to apprenticeship standards.
Key Responsibilities:
- Work with apprentices one-to-one and in small groups to support their progress and confidence
- Deliver engaging and supportive training sessions, using your industry knowledge to bring learning to life and contextualise skills for the workplace
- Collaborate with employers to ensure training meets sector needs and adds value to their workforce
- Monitor learner progress and provide feedback to help them stay on track, reporting any concerns to pastoral colleagues
- Support learners with advice and guidance to help them achieve and progress
- Promote safeguarding, equality, diversity, British Values, and inclusive learning practices
- Participate in internal quality processes and contribute to continuous improvement
- Work closely with the Quality and Compliance Team to ensure paperwork associated with programmes is completed to a high standard within required timescales
- Provide a high level of customer service to all apprentices and parties contacting the business
What We’re Looking For:
- Design and deliver comprehensive AI training programmes, including high-level Microsoft 365 Copilot leadership workshops and wider AI integration pathways.
- Create and maintain high-quality training materials such as presentations, user guides, integration roadmaps, and case study-based labs.
- Lead interactive workshops and training sessions to educate learners on AI concepts, tools, and best practices.
- Support learners across an extended transformation journey, guiding them through real-world activities such as Copilot deployment, semantic indexing, data governance, and AI workflow automation.
- Coach staff in critical skills such as prompt engineering, AI risk mitigation, ethical considerations, and change leadership to ensure responsible, scalable adoption.
- Align learning delivery with organisational needs, helping teams to build AI adoption roadmaps, configure Microsoft 365 Copilot, and extend functionality using Power Platform and Azure AI.
- Work collaboratively with employers and business leaders to ensure training solutions meet real business challenges and deliver measurable outcomes.
- To support the achievement of contractual targets for learner retention and success rates.
- Monitor learner progress to ensure learning continues and learners achieve in a timely manner.
- Seek feedback from learners on learning support materials to review and improve the service and learning experience.
- Ensure systems and processes are followed and are in line with contractual deadlines.
- Deliver outcomes in line with current KPI’s and business performance targets.
- Administering and completing paperwork associated with programme delivery within required timescales.
- Promote and monitor equality and diversity in all aspects of the role and record issues that may arise.
- Hold a Level 3 teaching qualification or above or work towards achieving a L3 Teaching qualification.
- Have practical experience in AI, machine learning, or data science, including hands‑on experience with AI tools, frameworks, and technologies.
- Be proficient in Microsoft Offices packages, including Word, Excel, and PowerPoint.
If you’re ready to take the next step and use your experience to shape futures, we’d love to hear from you.
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