We are a busy rural GP Surgery, looking for a proactive and committed individual to join our Reception Team. We are recruiting for AM and PM sessions.
We have a lovely reception team who are supportive of each other. No two days are the same. The successful applicant must be willing to learn, be a team player and be able to work under pressure.
We are a family orientated practice and aim to give 100% in the provision of holistic care to our patients. We are looking for someone to be a valued member of the team.
Main duties of the job
Some of our reception admin team daily duties include:
- Opening and Closing up the Surgery
- Support management of prescription requests
- Telephones
- Use of our in-house clinical system EMIS
- Various admin tasks
- Assist in the implementation of clinical initiatives both national and local.
- Initiate contact with and respond to requests from patients, team members and external agencies
About us
List size: 5K
Our clinical team:
- 2 GP Partners
- 1 ANP
- 1 Paramedic Practitioner
- 2 Practice Nurses
- 1 HCA
Job responsibilities
The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
- The efficient opening and closing of practice premises, ensuring that security is maintained at all times.
- Accurately detail information on patients records within the clinical system.
- Maintain and monitor the practice appointment system.
- Process personal, telephone and e-requests for appointments.
- Assist with total triage administration.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service.
- Initiate contact with and respond to requests from patients, team members and external agencies.
- Photocopy documentation as required.
- Input data into patients healthcare records as necessary.
- Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team.
- Manage all queries as necessary in an efficient manner.
- Support all clinical staff with general administrative tasks as requested.
- Undertake a broad spectrum of administrative duties commensurate with the role.
- Be an integral part of the general practice team.
- Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children.
- Support in the delivery of enhanced services and other service requirements.
- Undertake all mandatory training and induction programmes.
- Ensuring that the doctors’ rooms are well stocked with the necessary forms and paperwork.
- Ensuring that the reception and waiting areas are tidy, respectable, and ready for use at all times.
- Maintain a clean, tidy, effective working area at all times.
- To ensure a safe working environment is maintained at all times.
- Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
Wider responsibilities
In addition to the primary responsibilities, the Receptionist has the following wider responsibilities:
- Action incoming emails and correspondence as necessary.
- Scan patient related documentation and attach scanned documents to patients healthcare records.
- Participate in local initiatives to enhance service delivery and patient care.
- Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
- Support and participate in shared learning.
Qualifications
- A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
- NVQ Level 2 in Health and Social Care
Experience
- Experience of working with the general public
- Experience of working in a healthcare setting
- Experience of administrative duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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