Reception Agent

Job Description

We are seeking an enthusiastic and customer-focused Reception Agent to join our team in Luton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring smooth operations at our front desk.

• Greet and welcome guests upon arrival, providing a warm and professional first impression
• Efficiently manage the check‑in and check‑out processes, ensuring accuracy and attention to detail
• Respond promptly to guest inquiries and requests, offering helpful information about hotel amenities and local attractions
• Handle reservation modifications, cancellations, and special requests with a customer‑centric approach
• Process payments and maintain accurate financial records
• Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise
• Promote hotel services and facilities, identifying opportunities to enhance guest experiences through upselling
• Maintain a clean and organized front desk area
• Assist with administrative tasks and support other hotel operations as needed

Qualifications

• Proven experience in a customer service role, preferably in the hospitality industry
• Strong service‑focused personality with a genuine passion for creating positive guest experiences
• Excellent communication and interpersonal skills
• Proficiency in Opera or similar property management systems
• Fluency in English; additional languages are a plus
• Ability to multitask and prioritize in a fast‑paced environment
• Problem‑solving skills and the ability to make decisions independently
• Basic computer proficiency, including Microsoft Office applications
• Flexibility to work various shifts, including weekends and holidays
• High school diploma or equivalent; higher education in hospitality management is a plus
• Attention to detail and strong organizational skills
• Professional appearance and positive attitude

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