Riverside Medical Practice, Musselburgh Primary Care Centre, Inveresk Road, Musselburgh EH21 7BP
Application: Please apply by emailing your CV and a cover letter describing how your skills and experience match our values to loth.feedback76033@nhs.scot. This email should include your contact details.
Job details
- Part‑time or full‑time, permanent position
- Shifts 8 am–6 pm or 7 am–5 pm; must be able to work 2–4 full shifts a week (4 weeks is full‑time)
- Full‑time salary £28,997 per annum, pro‑rata for less than full‑time
- Closing date Sunday 14 June 2026
Our values
- Expert
- Patient‑centred
- Collaborative
- Inclusive
- Realistic
What’s in it for you
- SPPA (NHS) pension (continuity for existing members)
- Access to NHS Employee Assistance Programme
- Access to NHS Blue Light scheme and other NHS discounts
- In‑house training programme with additional external training opportunities, which can equip you to develop into a range of General Practice or wider NHS administration roles
- Paid over‑time opportunities
- Permanent contract
- Weekends and weekdays off work
- Friendly, supportive line management and wider Practice team
- 180 hours annual leave (pro‑rata for less than full‑time) plus 8 public holidays
What you’ll do
- Support the Practice in delivering high‑quality care to patients
- Answer calls from patients, families and other health professionals, and manage requests in line with Practice procedures
- Book appointments with a wide range of health professionals at the Practice, and signpost patients to other services in line with Practice protocols
- Act as the welcoming and professional first point of contact at the Reception desk, booking patients, handing over prescriptions, and managing all other requests and queries – e.g. passing on information about test results
- Complete other administrative tasks including calling patients to arrange appointments, processing prescription requests, new patient registrations / changes of details, sick lines and paperwork requests
- Ensure all GP and hospital correspondence is scanned and filed in relevant patient’s computerised records
- Maintain the customer‑facing areas of the Practice
- Participate in daily team huddles, individual performance review and other Practice meetings
Responsibilities and Core skills
- Demonstrable customer service skills and experience in a professional office setting
- Considerable experience of, and enjoyment in, working with the general public within a busy environment
- Strong general IT skills including Microsoft Office applications (Word, Teams, Outlook) and ability to quickly learn General Practice IT systems
- Excellent verbal communication skills, able to communicate well with patients of all ages and backgrounds on the phone and in‑person
- Structured approach to de‑escalating concerns with the ability to calmly and compassionately manage challenging situations
- Rapid learning of new information and application consistently in daily interactions
- Good organisational and general administrative skills, with attention to detail
- Ability to switch quickly between tasks dependent on the demands of the day
- Initiative and lateral thinking to provide the best outcome for patients
- Ability to handle sensitive patient information in a confidential way, in line with NHS and Practice requirements
- Ability to follow Practice protocols including clinical triage protocol
- Strong interpersonal and organisational skills enabling effective working relationships with the rest of the Practice team
- Readiness to reflect on own performance and identify improvement opportunities for patient benefit
- Contribute to team effectiveness by reflecting on own and team activities and making suggestions for improvement
- Strong commitment to creating a positive culture for the benefit of patients and staff
- Existing clearance to work in the UK
- Good level of educational achievement
Nice to have (but not essential)
- Experience working in General Practice or another NHS customer‑facing role
- Experience with General Practice IT systems (e.g., Vision, Docman)
- Call centre or similar call handling experience
About us
Riverside Medical Practice is based in Musselburgh, close to Edinburgh city centre and the beaches of East Lothian. We serve a 20,000‑patient population with a strong focus on supporting patients in an area with significant health inequality. Our purpose‑built health centre offers a fully refurbished staff kitchen, sun terrace and onsite parking.
We look forward to welcoming you to our team and supporting your development within a busy, well‑organised practice.
Equality, diversity and rights statement: The post‑holder will support the equality, diversity and rights of patients, carers and colleagues, acting in a way that recognises the importance of people’s rights and behaves in a welcoming, non‑judgmental, respectful manner toward every individual.
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