Role Overview
We are looking for a responsible and proactive Marketplace & Warehouse Operations Assistant to support our online sales operations and day-to-day warehouse activities.
This is a varied role covering marketplace account monitoring, customer service, order fulfilment, stock handling, returns, and listing management. Full training will be provided where needed, but the ideal candidate must have a strong sense of responsibility, good attention to detail, and the ability to use initiative.
Key Responsibilities
Marketplace & Customer Service Duties
- Check account health across all online marketplaces where we sell.
- Review customer feedback and take appropriate action, including addressing negative feedback where required.
- Monitor and process customer cancellation requests.
- Reply to customer messages in a professional and timely manner.
- Manage marketplace cases, disputes, and queries.
- Create new product listings for sale across online marketplaces.
- Amend and update existing listings to ensure accuracy and improve sales performance.
Warehouse Duties
- Pick customer orders accurately.
- Pack orders carefully and efficiently for dispatch.
- Process goods-in, including checking and organising incoming stock.
- Handle customer returns in line with company procedures.
- Support the general organisation and management of the warehouse.
- Maintain a clean, safe, and efficient working environment.
Ideal Candidate
The ideal candidate will be reliable, organised, and willing to learn. Previous experience in e-commerce, online marketplaces, or warehouse operations would be beneficial, but it is not essential as training will be provided.
We are particularly looking for someone who:
- Takes ownership of their work.
- Shows initiative and can solve problems independently.
- Has strong attention to detail.
- Communicates clearly and professionally.
- Can work efficiently in a busy environment.
- Is flexible and willing to support different areas of the business.
- Understands the importance of customer service and accurate order fulfilment.
Working Hours
This is a full-time role offering 40 hours per week.
Training
Training will be provided where required, including marketplace systems, customer service processes, listing management, warehouse procedures, and returns handling.
Contact
Sam: 07915642064Email: sam@adcb.org.uk
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