Hotel Receptionist

Overview

We are currently looking for a Hotel Receptionist to join our Front Office team at Rosewood London. Our Hotel Receptionists are appointed to ensure a memorable guest experience by creating a lasting first impression delivering a personalized arrival and departure experience for our guests whilst dealing with any query and maximising revenue by cross selling our food and beverage offerings and Sense Spa. This role offers a 4-day working week schedule.

Responsibilities

• Providing our guests a customer service in accordance to the Rosewood London procedures thriving to go the extra mile at all times by delivering meaningful and heartfelt experiences.
• Monitoring and maintaining cleanliness and organization of the front desk and lobby area.
• Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
• Effectively communicating and prioritising tasks in a sophisticated environment.
• Anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.

Profile / Qualifications

• The ability to work in a team and build relationships with the others.
• Having a real passion for guest service and taking ownership of the guest experience.
• Being organised and proactive in managing your tasks.
• Having an engaging presence.
• A good understanding of the function of property management systems (Opera).

Benefits

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme
• 12 complimentary room nights and F&B discount worldwide

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