Retail Supervisor – Customer Experience Lead

Job Overview

The role supports daily retail operations, ensuring excellent customer service, efficient stock and till management, and collaboration with the management team.

Responsibilities

• Consistently deliver exceptional service
• Hold keys for the store and ensure the security of the store at opening and closing in the absence of senior management
• Open and close the till system
• Welcome clients warmly, guide them to products and understand their needs to ensure a positive shopping experience, setting the standards for the wider team
• Efficiently manage stock by pair checking, organizing the stockroom, and maintaining consistent standards to ensure smooth operations
• Ensure the shop floor is kept tidy and replenished and that store standards are maintained
• Support the management team by working towards individual and team sales targets
• Provide details of Kurt Geiger loyalty programs, highlighting the benefits and encouraging participation to enhance the shopping experience
• Support with training and development of team members in the absence of the senior management team
• Assist in the preparation and planning of promotional activities
• Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)
• Regularly participate in training activities to become a confident brand ambassador
• Support the management team during absences with weekly trade report and conference calls
• Hold daily team briefs and set targets in the absence of the manager

Qualifications

• Strong communicator
• Understanding of excellent service
• Previous experience in retail
• Interest and awareness of key fashion trends
• Self‑motivated and driven by targets
• Confident working in a team

Benefits

• Competitive basic hourly rate
• Amazing employee discounts
• Fabulous shoes!

We will reward your hard‑work, commitment and loyalty with a fantastic benefits package and real opportunities for progression.

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