Events Booking Coordinator

Job Overview

Our prestigious client, The Johnnie Walker Experience, is currently looking for an Events Booking Coordinator on a temporary, ongoing basis.

Pay rate: £13.45 per hour.

Responsibilities

The Events Booking Coordinator is responsible for managing event inquiries, securing bookings, and ensuring smooth coordination between clients and the internal events team. This role involves handling all stages of the event booking process, from initial inquiry to final contract, ensuring exceptional customer service and efficient organisation of event logistics.

• Respond promptly to event inquiries via phone, email, or website and provide detailed information on venue availability, services, and pricing.
• Conduct venue site visits and consultations with prospective clients to showcase event spaces and amenities.
• Prepare and present proposals based on client needs, offering customised packages and options to suit different event types.
• Prepare and process contracts, deposit requests, and any necessary booking documentation; support both the Events Manager and Event Coordinator.
• Oversee and manage third‑party suppliers, including in‑house venue suppliers.
• Maintain accurate event details in the booking system, including event timelines, guest numbers, special requests, and logistical needs.
• Regularly liaise with the experience, retail, bar, facilities, finance, and senior management to provide teams with key event information and operational plans.
• Build strong working relationships and follow processes that enhance the smooth delivery of events.
• Lead on the coordination of meetings at The Johnnie Walker Experience.
• Assist in meeting sales targets by maximising venue utilisation and promoting available packages and services.
• Monitor event booking trends, report on sales performance, and provide insights for improving the booking process.
• Identify opportunities to upsell additional services (catering, tours, etc.) to increase overall revenue per booking.

Qualifications

• Motivated, able to multitask, responsible, and organised.
• Previous experience in a luxury hospitality environment is advantageous.
• Focused on the customer experience, willing to work weekends, evenings, and public holidays, and able to assist across all areas of the Food and Beverage department when required.
• Professional team player with a positive, can‑do attitude who enjoys working as part of a team in a social environment and possesses excellent customer service skills.

Benefits and Key Information

• Start times will vary (subject to business requirements).
• Full‑time availability: any 5 shifts across 7 days (flexibility is essential).
• Full training will be provided.

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