Dual Site Tesco Travel Money Advisor – Tesco Stockton and Hartlepool
Location: Stockton and Hartlepool (will cover shifts in both bureaus)
Hours per week: 16 | Salary: £13.50 per hour + Monthly Bonus | Contract: Permanent, Part Time
Overview
At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner you’ll be part of a friendly team in one of our bureaus, supporting our customers with their travel money needs and delivering brilliant service every time. This role offers a great place to start.
Responsibilities
- Welcoming customers, building relationships and delivering fantastic customer service.
- Understanding what matters most to each customer and helping them with their travel money needs.
- Putting training into action and offering expert advice on our products and services.
- Working in a fast‑paced environment processing foreign exchange transactions and online orders accurately.
- Working together as a team driving performance, delivering excellence and celebrating success together.
- Following company processes and paying attention to detail to ensure everything stays on track.
Qualifications
- A great communicator with a passion for great customer service.
- Someone who actively listens to understand customer needs and create a fantastic customer experience.
- A positive, can‑do attitude where no challenge is too big and a desire to make a difference each day.
- A real team player ready to learn, grow and develop as part of our amazing team.
Benefits
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: programmes to help with physical, mental, and financial wellness.
- Flexible shifts: patterns to suit different lifestyles, with overtime available.
- 25 days holiday + bank holidays (pro‑rata).
- Monthly bonus: earn extra when you hit your targets.
- Pension plan with Scottish Widows.
- Career development: access to training, learning pathways and internal opportunities to grow.
EEO Statement
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Whoever you are, wherever you’re from, you’ll be welcomed here.
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