Department: Venue Team
Location: Margate, Kent
Compensation: £12.60 / hour
Description
As a Bartender at Dreamland, reporting to the management team, you will play a key role in delivering outstanding hospitality by serving a diverse selection of drinks from independent brewers and businesses. You’ll be mixing, pouring, chatting, and making sure every guest leaves an experience to remember – all in the name of ‘Exceptional Hospitality’.
This position is well suited to someone with a strong interest in being a part of KERB, ideally, with a good understanding of casual food and beverage service. You should have experience working in a fast-paced setting, with a keen eye for spotting upselling opportunities.
Whilst experience in high-volume bars or hospitality is highly desirable, the most important qualities you bring to the role are a positive/flexible attitude and excellent communication skills.
Key Responsibilities
- Providing an exceptional service to our guests and answering any queries, complaints/issues and escalating to line manager when necessary
- Taking direction from senior members of the team, but also using your initiative to work independently and maintain a calm and professional approach in a busy environment
- First and foremost is working the bar, pouring drinks, a basic understanding of cocktails but this can be taught, same for coffee making
- Supporting with bar set-up ready for opening – chopping fruit, putting out candles, final clean‑down
- Clean down and re‑set for the following day, including but not limited to waste removal, glass washing, switching off electrical items, rotate stock as necessary
- Maintain an excellent understanding of the food and beverage offering at Dreamland and be able to make suggestions and recommendations to guests based on their preferences
- Ensuring compliance with safety regulations and alcohol service laws, including checking the identification of customers to verify age.
Skills, Knowledge & Expertise
- Excellent people skills, confident talking to our guests and traders
- An eye for spotting upselling opportunities
- A positive and flexible attitude, with the ability to think laterally and willing to problem solve
- Experience using tablet based till systems – we use Goodtill
- An awareness of the licensing objectives
- A love of brilliant food and drink
- Availability to work weekends and evenings
- 1 year experience in bartending however this isn’t a dealbreaker
- Great knowledge of beers, wines & spirits – cocktail and coffee experience would be a bonus
Job Benefits
- Generous F&B discount across KERB food and drinks
- CODE app membership
- Access to Employee Assistance Program (Hospitality Action)
- Perks at Work discounts
- 25 days holiday (excluding bank holidays) + birthday day off
- London Living Wage and Disability Confident Committed employer
- A Best Companies accredited employer
Diversity & Inclusion
As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
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