Switchboard Operator
University Hospitals Sussex NHS Foundation Trust (279)
The closing date is 02 June 2026
Main duties of the job
You will be responsible for handling calls in a professional manner, responding effectively to emergency calls, alarms and incident procedures, and making calm and efficient decisions.
- Provide excellent telephone manner and customer service skills.
- Maintain an efficient 24‑hour service with weekly call volumes of 10,000–13,000.
- Serve as the first point of contact for patients, families, the public, professionals and internal users.
- Respond to emergency calls, alarms and incident procedures.
- Keep equipment, keys and system faults up‑to‑date; report defects promptly.
- Complete logs, documentation and directory updates accurately.
- Implement administrative changes to improve operational efficiency.
- Perform any other duties required to support Switchboard Services.
Position: 24 hours a week. Rotating schedule on a 9‑week pattern covering days, late, nights, weekends and bank holidays. Pay enhanced from 20:00‑08:00 Monday‑Friday and on weekends.
Qualifications
Knowledge
- IT knowledge to operate PC‑based software systems.
- Clerical experience.
Interview
- GCSE grade C or above in English.
- Knowledge, training, experience in communications.
Equality, Diversity, and Inclusion
- Evidence of championing diversity in previous roles.
- Evidence of development to improve understanding of equalities issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS check for any previous convictions.
About us
At UHSussex, diversity is our strength. We aim to deliver excellent care everywhere, supported by our Outstanding CQC rating. We offer a diverse, innovative community and are proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
Please note: This role does not meet the minimum criteria for visa sponsorship under current UK immigration rules; applicants must have the right to work in the UK. If applying on a Graduate visa, at least 18 months must remain on the visa at application time.
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