CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

This role will be mostly office based, performing general order administration and customer service duties for both retail and trade customers.

Typical Tasks

• Respond to customer queries received via email & telephone
• Follow up new enquiries
• Provide customer service and pre‑sales advice to retail customers
• Place orders with trade suppliers
• Conduct research to provide answers for customers to resolve issues
• Develop and maintain good product knowledge, using our training facilities to learn more about the products sold

Essential Requirements

• Ability and commitment to deliver excellent customer service
• Strong communication skills, both written and verbal
• Competent IT skills, including Word, Excel and Outlook
• Ability to work to deadlines and under pressure
• Confident, polite telephone manner
• Meticulous filing skills
• Organised approach to daily tasks
• Prioritise tasks

Desirable Skills

• Background in customer service
• Good overall ski and/or snowboard experience
• Previous retail experience
• Flexibility, able to cope under pressure and adapt to changing priorities
• Problem‑solving enthusiasm

Benefits

• Employee discount after successful completion of probationary period
• Pension scheme
• Free close‑by parking
• Casual dress code

Salary: £18,000–£25,000 per year.

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