Automotive Helpdesk Technician

Overview

Join Our Team as a Vehicle Technical Advisor. As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience. We value your growth and support you through specialised training, ongoing support, and tailored opportunities.

Shift & Salary

• Salary: £35,000 pa plus benefits
• Shifts: Between 0700 – 2000 Monday to Sunday
• Location: Oldbury, dynamic working with flexible office days

Responsibilities

• Provide essential technical support, advice, and repair fixes to customers over the telephone, ensuring genuine breakdowns are addressed.
• Communicate efficiently and effectively to resolve breakdowns and simplify information for customers.
• Record data accurately in relevant databases to support management insights and decision-making.
• Focus on target‑driven results while delivering excellent customer service.

Qualifications

• NVQ Level 2 or 3 in Light Vehicle maintenance and repair or equivalent, plus substantial industry experience.
• Strong problem‑solving skills and ability to provide technical solutions.
• Excellent communication skills, capable of translating complex technical information into simple terms.
• Flexible and willing to work outside normal hours and on a roster that includes weekends.

Benefits

• Diverse learning and development opportunities.
• 25 days annual leave, plus 8 bank holidays.
• Free AA breakdown membership from day one.
• Discounts on AA products including car and home insurance.
• Employee discount scheme (car salary sacrifice, healthcare, shopping, holidays).
• Work‑save pension scheme with up to 7% employer contribution.
• Company‑funded life assurance.
• Dedicated Employee Assistance Programme.

Equal Opportunity

We’re an equal‑opportunity employer and welcome applications from everyone. The AA values diversity and encourages people from diverse backgrounds to join us.

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