Customer Service Call Agent. Job in Crawley LilyLifestyle Jobs

Job Title: Call Handler

Location: Crawley

Job Type: Full-Time / Temp

Salary: Competitive, depending on experience

Key Responsibilities

• Answer incoming calls promptly and professionally
• Handle customer enquiries, complaints, and requests efficiently
• Accurately log call details and update internal systems
• Escalate issues to the appropriate departments when necessary
• Maintain confidentiality and comply with company procedures
• Provide customers with accurate information and support
• Follow up on outstanding queries where required
• Work collaboratively with colleagues to meet service targets

Skills and Experience Required

• Previous experience in a call centre, customer service, or administrative role preferred
• Excellent verbal communication and listening skills
• Strong organisational and multitasking abilities
• Good IT and data entry skills
• Ability to remain calm under pressure
• Professional and friendly telephone manner
• GCSEs (or equivalent) in English and Maths preferred

#J-18808-Ljbffr…