Customer Renewals Associate (Entry Level)

Early Careers — Sales & Renewals Associate (Entry-Level) ¦ IRIS Software

No experience needed. If you’re outgoing, curious, and love talking to people, we’ll teach you the rest.

• Talk to customers, solve problems, and make an impact fast
• Clear progression into Sales (AE) or Customer Success/Renewals
• Coaching, playbooks, and live practice — learn by doing
• Friendly, high-energy team that celebrates wins

What you’ll do

Shared foundations

• Hit simple weekly goals (conversations, meetings booked, renewals progressed)
• Customer Renewals
• Reach out ahead of renewal dates, confirm details & timelines
• Prepare simple quotes and track status in the CRM
• Escalate questions, spot easy upsell cues, and keep customers happy

You’ll thrive if you are…

• People‑first, positive, and resilient (you bounce back quickly)
• Clear communicator who likes structure and checklists
• Coachable — you like feedback and use it
• Organised — you own your day and your results

Training you’ll get

• Outreach & renewals playbooks (calls, emails, talk tracks)
• Tools: CRM (e.g., Salesforce), email/Excel, and scheduling tools
• Progression pathways and regular coaching

Interview process & dates

• Step 1: A quick screening call with me.
• Step 2: In person day on Friday 15th in our Manchester office.

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