Retail Assistant Manager – Sports Betting Team Lead

Role Profile

Job Title: Assistant Manager

Function/Department: Retail

Reporting To: Shop Manager

Location: Derby Alvaston

Role Purpose

You will be responsible and accountable for the shop and the team in the absence of the Shop Manager. You will operate and run the shop, manage the Shop team effectively, assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and, in the absence of the Shop Manager, you will manage the operations of the shop.

Key Responsibilities

• Support the Shop Manager with the day-to-day running of the shop and the shop team.
• In the absence of the Shop Manager, lead from the front in managing the operation and running of the shop and the shop team, including the following:
• Opening and closing the shop.
• Managing and guiding the shop team.
• Cash management procedures.
• Managing and utilizing the company Time and Attendance system while ensuring adherence from the shop team.
• Leading by example and driving your team to keep and maintain shop presentation standards.
• Be a clear communicator and encourage colleagues to share ideas to improve and do better.
• Stay focused on the results of the shop to help identify opportunities and get your team working to high standards.
• Provide outstanding customer experience for customers.
• Educate and guide your team to deliver excellent customer service.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels, including but not limited to betting terminals and in-shop transactions through the EPOS system in a timely manner.
• Act as a Brand Ambassador, including introducing customers to the multi-channel/digital journey.
• Ensure the shop adheres to all operational procedures, including cash management and security procedures.
• Adhere to Social Responsibility duties.

Essential Skills and Experience

• Ability to confidently lead a team and inspire others.
• Ability to build excellent working relationships with colleagues.
• Operate with trust and integrity and be an excellent role model for others.
• Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
• Be adaptable to different situations with the ability to lead from the front and bring new ideas forward.
• Ability to problem-solve and think creatively.
• Energy and drive to constantly develop yourself and others.
• Customer-service focused.
• Enthusiastic people person.
• Strong interest in the sporting industry/events and confidence to build rapport and relationships with customers.
• Ambitious and driven to progress within the company.
• Promote the company brand and be results-focused to get your team working to a high standard together.

Desirable Skills and Experience

• 1 year Assistant Manager/Supervisor Retail experience.
• Industry experience is welcomed but not essential; full training will be provided to expand your knowledge base on all things sport and betting related.

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