Flagship Assistant Manager

The Flagship Assistant Manager’s main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team. They must aim to deliver:

• A customer first approach
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies
• Assists the Store Manager to identify a focused and commercial business plan to deliver bottom line profitability

Customer First

• Delivers a ‘customer first’ experience exceeding customer expectations
• Coaches their team to ensure a ‘customer first’ experience is delivered consistently
• Ensures consistent product training and knowledge to provide unbiased customer advice
• Leads the team to deliver a green mystery shop result

KPI’s

• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
• OMNI focus by maximizing O & P opportunities
• Exceeds the company acquisition target for N.dulge
• Assists the Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Manages stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and minimise stock loss

Communication

• Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicates clearly and concisely with all internal and external business partners to drive business opportunities

Commerciality

• Actively identifies innovative opportunities to maximise their business
• Confidently analyzes all available business reports to review weekly, monthly and yearly performance
• Empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards
• Drive Treatment rooms/chairs bookings and maintain standards
• Stay ahead of current trends, brand specific, social media and have a sound knowledge of customer profile by keeping up to date with external influences (i.e., media and local community)

Team

• Assists the Store Manager by supporting recruitment and retaining diverse teams that support our ‘customer first’ experience
• Creates an inclusive, welcoming and approachable environment for employees to thrive in
• Confidently delivers feedback and manages performance in line with Company processes
• Partners with Store Manager to confidently deliver feedback and manage performance in line with Company processes and using the NHANCE platform
• Identify key in-house ambassadors/specialists to drive results in specific areas
• Ensure team members are efficient on all operational tasks utilising best practice and driving action‑led approach vs problem-driven one
• Support with development of the store team, succession planning and future growth of the business

Leadership

• Leads, motivates and inspires the team – be a role model!
• Coaches and develops their team and individuals to achieve their full potential
• To undertake any reasonable duties as expected by Store Manager and Regional Manager
• Lead change and innovation supporting new ideas and initiatives to evolve the retail experience for customers. Drive sales and provide a unique store experience
• Challenge and inspire the team to elevate every aspect of the store experience through service, stock and VM to display a compelling atmosphere for our customers
• Coach and empower the store team to use their initiative and oversee all levels of customer service and operations
• Exhibit floor presence by leading by example
• Conduct a thorough floor walk on a regular basis providing constructive feedback and setting goals
• Excellent organizational skills, consciously plan, organize, and execute projects by priority
• Assume total accountability for store H & S by overseeing and upholding company procedures, always to protect employees and customers against accidents and incidents

Store Operations

• Ensures the store is maintained in line with Company maintenance and Health & Safety standards. Communicating all needs, in a timely manner, with the Regional Manager or Property Manager
• Understands and adheres to all Company loss prevention practices
• Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team

Capabilities

• Ability to understand and analyse commercial reports to drive business opportunities
• Ability to identify key performance behaviours and competencies within the team
• Ability to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Ability to manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to delegate tasks and follow up effectively to ensure completion

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