Compassionate Care Group
Compassionate Care is a leading provider of specialist care services across the UK, supporting individuals with complex needs and learning disabilities. Our services include supported living, residential emergency accommodation, and specialist step‑down services for individuals with mental health needs.
At Compassionate Care, our mission is to deliver meaningful and lasting positive change in the lives of both adults and children. We empower the people we support to live as independently as possible, promoting dignity, choice, autonomy and self‑worth in everything we do.
Driven by a commitment to excellence, we aim to be one of the most trusted and respected providers in the care sector. We are dedicated to delivering safe, compassionate and reliable support while setting consistently high standards of quality across all our services.
Field Care Supervisor
As a Field Care Supervisor, you will support people to lead fulfilling, independent lives tailored to their individual support needs by delivering high‑quality, person‑centred care and support. You will lead by example and ensure all practices are carried out in line with internal policies, procedures and external regulatory standards, including those set by the local authority and the CQC.
Working closely with Service Managers, you will support the safe and effective running of shifts while providing guidance, supervision and ongoing support to a team of Support Workers to ensure the highest standards of care are maintained.
Key Responsibilities
- Support the Scheme Manager in the day‑to‑day delivery of high‑quality, person‑centred care services across schemes.
- Supervise, motivate and provide guidance to Support Workers, promoting a positive and professional team culture.
- Lead by example in delivering trauma‑informed, co‑produced and person‑centred support in line with organisational values.
- Coordinate staff rotas and staffing levels to ensure safe, effective and consistent service delivery.
- Assist with recruitment, induction, supervision, appraisals and ongoing development of frontline staff.
- Ensure service users receive safe and effective support with personal care, medication, tenancy management, health appointments and daily living activities.
- Support the development, review and implementation of care plans, risk assessments and incident management processes.
- Maintain compliance with safeguarding, health and safety, infection control and regulatory standards, including those set by the Care Quality Commission.
- Maintain accurate records, care documentation, KPI monitoring and digital systems in line with organisational and legal requirements.
- Build effective relationships with service users, families, colleagues and external professionals while supporting crisis response, service improvements and out‑of‑hours responsibilities.
Our Ideal Candidate
- Demonstrates strong leadership skills with the ability to motivate, support and develop teams in a fast‑paced care environment.
- Has experience delivering high‑quality, person‑centred care and supporting individuals with diverse and complex needs.
- Possesses a sound understanding of safeguarding, medication management, risk assessments and regulatory requirements, including standards set by the Care Quality Commission.
- Communicates effectively and builds positive working relationships with service users, families, colleagues and external professionals.
- Is organised, proactive and able to manage competing priorities, staffing challenges and day‑to‑day operational responsibilities.
- Shows compassion, professionalism and a commitment to promoting independence, dignity, inclusion and positive outcomes for the people we support.
- Must have a UK Driving Licence
- Level 3 in Health and Social Care
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