In-Store Security & Customer Service Specialist

Company: Mitie Group plc.
Apply for the In-Store Security & Customer Service Specialist
Location: Gateshead
Job Description:

Marks & Spencer in Gateshead is seeking a Retail Security Officer to create a safe, welcoming environment for customers and colleagues. You will be a visible presence in-store, calmly handling incidents, protecting people and products, and using store tech to support operations.

The role emphasizes strong customer service, professionalism, and the ability to stay calm under pressure. A valid SIA licence is desirable, with flexible, customer-focused teamwork in a fast-paced retail setting.

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Posted: August 2nd, 2026