Are you driven by positive outcomes and passionate about great customer relationships? Vavoom is seeking ambitious, professional people to join our Account Management team and be at the forefront of our business through its next phase of growth.
Why Vavoom?
Vavoom is a multi-award-winning fleet management business, seeing significant growth following continued investment in our operations and people. We embrace technology to the benefit of our proposition and are proud of our expert team underpinning the service.
We are a small but mighty organisation, committed to making a difference to the planet by supporting organisations to transition to lower emission vehicles. Vavoom’s fleet management proposition and capability matches that of our largest competitors and our innovative approach sets us apart in the industry. Our progressive culture, set by our people, is the driving force of our business.
The role
Vavoom operates as a trusted partner to its customers. They rely on us to provide expert advice, innovative solutions and excellent outcomes in the management of their salary sacrifice car schemes. Our approach to market is to operate as an extension of our customer organisation. We work consultatively with our customers in implementation and this continues through the life-cylce of the scheme. This means the schemes are designed to meet the Employer specific objectives to maximise the value delivered by Vavoom to the organisation.
As an Account Director you will manage the relationship with our Strategic Accounts. These major corporate customers have employee bases of up to 8,000. You will keep your finger on the pulse of the account, identifying opportunity for scheme progression and ensuring our communication with the customer is exceptional.
What you’ll be doing
- Managing strategic customer relationships
- Defining, implementing and progressing customer strategy initiatives to enhance customer success metrics
- Monitoring account success and identifying opportunities for improvement and innovation
- Meeting customer contractual obligations and reporting KPIs
- Supporting colleagues to deliver greater customer satisfaction
- Preparing customer proposals and reporting packs
- Chairing regular account review meetings
- Reporting to the Directors on customer success and areas for improvement
- Supporting in new business sales processes and the implementation of new customer accounts.
We’re looking for people to join our team who:
- Are motivated to play their part in the next phase of growth of an exciting well regarded business
- Can demonstrate passion for providing excellent customer outcomes
- Want to join a business they can grow with and have influence on its future strategy
What’s in it for you
• Excellent basic salary
• Uncapped commission scheme
• Electric company car
• 25 days annual leave and an extra day for your birthday
• Company Pension
• Life Assurance scheme
• Subsidised staff canteen
To Apply
Along with your CV, please include a cover note explaining your experience and why you’re excited to join Vavoom
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