Reception Shift Supervisor (4 On 4 Off)

Reception Shift Supervisor (4 on 4 off)

Location: Ascot

Salary: £28,000 – £30,000 + £5,000 bonus, company benefits, training & progression, free hotel stays.

We are recruiting for a world‑class 5‑star hotel located in Ascot. The role is for an experienced Reception or Front‑of‑House Supervisor who can deliver exceptional guest experiences, manage an 8 AM–8 PM shift and drive service excellence using the Opera PMS.

Responsibilities

• Supervise the Reception and Front‑of‑House team on shift within a 5‑star luxury hotel.
• Use Opera systems to manage reservations, billing and room movements.
• Handle guest queries, complaints and service recovery.
• Manage arrivals and departures and ensure smooth daily operations.
• Support ongoing training and development of the team.

Qualifications

• Previous experience as a Reception or Front‑of‑House Supervisor in luxury hospitality.
• Proficiency with Opera PMS for reservations, billing and room management.
• Able to commute to Ascot.

4 on 4 off 12‑hour shifts (8 AM – 8 PM).

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications and skill set.

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