Receptionist/Administrator

Job title: Receptionist/Administrator

Location: Northumberland Avenue

Salary: £24,960.00 FTE (£12.80 per hour)

Hours: 30 hours, Monday-Friday

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other – because we CARE.

Main Responsibilities

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescription requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we have lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme – specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans.
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

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