House Manager – Retirement LivingLocation: Highclere House, 98 Great North Road, Hatfield, HertfordshireHours: 25 hours per weekSalary: £18,798.00 per year plus benefits and bonus
We do not currently offer sponsorship — applicants must have the right to work in the UK.
Make a Difference Every Day
Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi‑tasking, problem‑solving, and event organisation?
McCarthy Stone, the UK’s leading retirement living provider, is looking for a House Manager to lead our welcoming estate at Highclere House.
Working at McCarthy Stone
We offer an attractive role with a variety of employee benefits:
- Group personal pension and life assurance
- Employee Assistance Programme
- Flexible working hours
- Work in beautiful surroundings
- Generous annual leave (25 days, rising to 28 days) plus bank holidays
- Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)
Key Responsibilities
- Welcoming new homeowners and helping them settle into their new homes
- Providing a front‑of‑house service and engaging warmly with all visitors
- Being the first point of contact for residents and offering assistance, guidance, or support
- Managing supplier relationships to ensure smooth day‑to‑day operations
- Acting as the face of McCarthy Stone for homeowners’ families and friends
- Handling resident concerns with sensitivity, confidentiality, and respect
- Overseeing estate management, including communal areas, gardens, and grounds
- Supporting the development of a strong community through organising social events and regular resident meetings
- Ensuring compliance with all Health and Safety requirements
About You – What We’re Looking For
- Excellent communication skills and a proactive attitude
- Previous experience in a customer‑facing or service management role
- Professionalism and a commitment to high‑quality service
- Enjoys variety and takes initiative in a busy environment
- Can solve problems effectively and remain calm under pressure
- Comfortable using Microsoft Word, Outlook, and other basic digital tools
- Awareness of basic Health and Safety (training will be provided)
- Holds or is willing to obtain first aid qualifications (training provided)
- Experience in property management is an advantage
- Enjoys organising events
Training & Development
- First Aid certification
- Dementia Friends training
- Workplace safety courses
- Ongoing development and progression support
Equal Opportunities
McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds.
Applications will be reviewed as soon as they’re received. Early application is encouraged.
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