Service Advisor | Aftersales Advisor
Location: Nissan, Stoke-on-Trent
Salary: OTE UPTO £35,000
Hours of work: Monday to Friday 08:30-17:30, 1 in 3 Saturday mornings
Are you a proactive, customer-focused professional with a passion for the automotive industry? Holdcroft Motor Group is looking for a talented Service Advisor to join our team. If you have a knack for building relationships and a drive to provide outstanding service, this is a great opportunity to join a busy and successful dealership.
What You’ll Get in Return
Competitive Earnings: A competitive salary, plus a commission and bonus scheme that rewards your hard work and sales achievements.
Work-Life Balance: Enjoy a stable work week, Monday to Friday 8:00am to 5:30pm, with Saturdays on a rota.
Added Perks: A colleague referral bonus scheme (up to £1,000), employee discounts, an employee assistance programme.
As a Service Advisor, you’ll be the face of our service department, ensuring every customer has a smooth and excellent journey.
Your responsibilities will include:
- Maximising Service Sales: Use your exceptional communication skills to confidently upsell additional products, services, and repair work.
- Customer Support: Deliver product knowledge and support to our valued customers, ensuring their needs are met with a high degree of care.
- System Management: Ensure all systems and documentation are completed with high accuracy, maintaining a well‑organised workflow.
We are seeking a candidate with a strong customer‑first mindset and a passion for cars:
- Automotive Experience: Knowledge and experience within the automotive industry is essential.
- Customer‑Facing Skills: Proven experience in a busy customer‑facing role.
- IT Literate: The ability to use various company systems with confidence.
- Team Player: A willingness to support your team during busy and challenging periods.
- Organisational Skills: The ability to manage your workload efficiently and with excellent attention to detail.
If you are a proactive and customer‑focused professional ready for a new challenge, please apply now!
We would love to hear from you.
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