Job Details
- Job Title: Coordinator, Travel
- Reports To: Supervisor, Travel
- Working Hours: 14:00 to 22:00
- Place of Work: UK HQ, Mill Court, Milton Keynes, Buckinghamshire MK12 5EU
- In Office Days: Monday, Tuesday & Thursday with Wednesday & Fridays being work from home
- Other: Full Time / Mobile
Job Summary
The Travel Coordinator is responsible for organizing and managing travel arrangements for employees, clients, or executives. This role ensures that all travel-related needs, such as transportation, accommodation, and itinerary planning, are handled efficiently and cost-effectively. The coordinator also liaises with travel agencies, suppliers, and vendors to secure the best travel deals, while maintaining a high standard of customer service. This position is offered on an initial 12 month fixed-term contract, with potential for extension or conversion to a permanent role.
Key Tasks
- Travel Management: Provide end-to-end travel solutions, including flight, hotel, and transportation bookings, tailored to individual needs and company guidelines
- Efficient Multitasking: Manage multiple travel requests simultaneously, ensuring timely completion and exceptional customer service
- Recordkeeping: Maintain accurate records of all travel arrangements, payments, and itineraries for easy reference and reporting
- Travel Preparation: Provide travellers with detailed itineraries, maps, guides, and essential travel information as and when required
- Proactive Issue Resolution: Address and resolve any travel-related issues or concerns promptly and effectively
- Cost-Effective Travel Sourcing: Research and negotiate competitive travel options to meet location and budget requirements
- Reservation and Payment Management: Handle all reservations, payments, and cancellations efficiently
- Comprehensive Travel Research: Compare and analyse various travel options to identify the best deals and value
- Financial Management: Monitor and reconcile credit card expenditures, ensuring accurate expense reporting and VAT recovery
- Emergency Contact: Serve as the primary point of contact for travel-related emergencies during out-of-office hours, on a rotating on-call basis shared across the Travel Team, including weekends
- Customer Service: Provide high-quality customer service to travelers, addressing any concerns or issues promptly
Qualifications & Skills
- Ability to handle travel-related issues and emergencies calmly and efficiently
- Good verbal and written communication skills
- Excellent time management skills
- Willingness to adapt to and learn new technologies
- A dynamic and innovative professional with a forward-thinking attitude and approach
- A committed individual
- The ability to work under own initiative
- Able to work under pressure and take instructions from the line manager and fellow colleagues
- Demonstrate passion for results
- Interaction with internal members of staff and external clients and suppliers in a courteous and efficient manner is essential at all times
- Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
Experience
- Previous experience in fast paced environments essential, travel booking or administrative experience a plus
- Good understanding of Microsoft Office including a strong understanding of Microsoft Excel
Company Benefits
- Competitive Salary
- Company Pension
- 25 days paid holiday excluding Bank Holidays
- Paid parental leave
- Computer (Mac/Windows)
- Company Phone Allowance
- Flexible working (office/remote)
- Employee Assistance and Wellbeing Programme
- Childcare Support Policy
- Employer Sponsored Vision Programme
Diversity & Inclusion Statement
Diverse Is Who We Are. Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.
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