Contact
Email: Daniela.Pardal@warwick.ac.uk
About the Role
Warwick Sport is seeking a Front of House Coordinator to lead the day‑to‑day operation of reception and entry control points at the Sports & Wellness Hub and Tennis Centre. The Coordinator will ensure an exceptional customer experience for members, students, staff, and visitors while maintaining high operational standards and compliance.
Key Responsibilities
- Deliver outstanding customer service and resolve complex enquiries or complaints.
- Supervise and coordinate Front of House teams, including rota planning and daily briefings.
- Support recruitment, training, and performance development of staff.
- Oversee reception operations, booking systems, cash handling, and membership administration.
- Ensure compliance with health and safety, safeguarding, and data protection policies.
- Maintain accurate records of incidents, maintenance issues, and operational logs.
- Monitor facility usage and contribute to service improvements.
- Manage stock for retail lines and ensure financial procedures are followed.
- Produce reports to support management decision‑making and customer engagement initiatives.
About You
- Experience supervising or coordinating a customer service team.
- Background in leisure, sport, or hospitality environments.
- Strong organisational and problem‑solving skills with rota planning experience.
- Excellent communication and interpersonal skills.
- Competent in IT systems, membership, booking, or CRM platforms.
- Cash handling and payment reconciliation experience.
- Flexible to work shifts, including weekends and bank holidays.
Desirable
- First Aid at Work qualification.
- Customer service or operational management qualification.
Benefits
- Attractive pension scheme.
- 26 days holiday plus University Christmas closure.
- Generous parental/adoption leave policy.
- On‑site childcare facilities.
- Excellent learning and development opportunities.
- Flexibility in working arrangements and a living wage.
Equality, Diversity & Inclusion
Warwick is committed to fostering a diverse, inclusive and respectful community where everyone can thrive. We welcome applications from all backgrounds, cultures and communities, and actively encourage candidates from under‑represented groups to apply.
Safeguarding & DBS
Roles involving regulated activity are subject to a Disclosure and Barring Service (DBS) check at the appropriate level, in line with the DBS Code of Practice. All employees, volunteers, and partners are expected to share our commitment to safeguarding.
Right to Work
Applicants must have the right to work in the UK. This role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK, you should check the UK Government website to see if you are eligible to obtain the right to work through other immigration routes before you apply.
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