Receptionist Supervisor

Cuffley & Goffs Oak Medical Practice are seeking an experienced and motivated Reception Supervisorto join our friendly and well-established team on a part‑time basis for 33.5 hours per week. This is a key role supporting the smooth day‑to‑day running of reception services across our two practice sites, ensuring patients receive a professional, efficient, and welcoming service at all times.

Working hours will be:

• Monday: 08:00 13:00
• Tuesday: 08:00 18:30
• Thursday: 08:00 18:30
• Friday: 08:00 18:30

Main duties of the job

• Holding responsibility for the day‑to‑day supervision of reception and associated functions across two sites.
• Supervising the reception team and reception function.
• Dealing with day‑to‑day queries from reception, unexpected staff shortages and resolving day to day queries while also providing support to reception staff.
• Promoting a harmonious and professional atmosphere and acting as a role model to the reception team – supporting, motivating and promoting staff relations.
• Training of new reception team members in line with practice policies and procedures, ensuring ongoing reviews are conducted.
• Planning and implementing the staff rota, arranging staff holiday and sickness cover.
• General reception duties, including making appointments, dealing with patient queries and managing complaints.

Qualifications

Essential

• Previous supervision/management experience is essential.
• Experience of working within a GP reception environment is desirable.
• Conflict/negotiation experience.
• Excellent communication skills written and oral.
• Able to work effectively as part of a team.
• Problem solving and interpersonal skills.
• Time management skills and able to work to a deadline.
• Knowledge of confidentiality.
• Good IT skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Primary Care Careers

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