SPA RECEPTIONIST (37.5 hrs per week)
Rowhill Grange Hotel & Utopia Spa, Top Dartford Road, Wilington, Dartford, Kent, DA2 7QH
£24,784.76 per annum + £100 per month bonus potential + monthly service charge payment
4 weeks holiday rising to 5 weeks with service; 8 Bank holidays; free car parking; employee uniform.
Benefits
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme; additional benefits at 1 yr, 3 yr, and 5 yr anniversaries including birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea, and service-related holiday
About the Venue
Rowhill Grange Hotel & Utopia Spa is part of Alexander Hotels, a private group of quality hotels of distinction just outside London. The 4‑star hotel offers 38 bedrooms, a Clockhouse banqueting suite and a Pavilion conference venue within 15 acres of gardens.
The spa spans two floors with pools, bubble tub, sauna, steam rooms, monsoon showers, a new relaxation room, 19 treatment rooms including a double treatment room, a gym, hair spa, and extensive gardens.
The Role
- Welcoming guests, residents, and members to the Utopia Spa
- Handling telephone enquiries
- Taking individual treatment bookings
- Showing guests around the facilities on arrival
- Liaising with food and beverage departments for guests’ lunch/tea orders
- Liaising with therapists and the Spa Manager regarding client schedules and last‑minute bookings
- Compiling bills for spa guests before departure
- Completing computer and manual administration duties
- Preparing daily balancing/banking for the spa before the accounts team
- Adhering to Mystery Guest Standards throughout the working day
Requirements
- Previous guest service or reception experience is essential
- Excellent personal presentation
- Genuine interest in spas and beauty
- Computer literate with good attention to detail in admin
- Previous beauty knowledge is a distinct advantage
- Ability to work shifts and weekends. 37.5 hours over 5 days per week; shifts will be 6:30 am to 2:30 pm or 1 pm to 9:00 pm
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