Ref 85869 Programme England DXD | IT | Azure Cloud Support Specialist Level 3 – Location: The Armstrong Building, 10 Oakwood Drive, Loughborough, Leicestershire, LE11 3QF – Salary £25,000 per annum – Closing date 29/06/2026
Responsibilities
- Provide 1st line support via our Service Desk system for a wide range of external and internal applications, operating systems, virtual environments and hardware and achieve team SLA’s
- Act as the 1st point of contact in delivering the best possible support to our customers and internal user base
- Log, update and manage all calls via the IT call logging system
- Incident categorisation, prioritisation and escalation of Service Desk incidents and requests
- Take ownership of problems and be proactive when dealing with all issues
- Provide basic maintenance and break‑fix solutions of internal systems within SLA’s
- Allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents
- Communicate with all areas of the business including service notifications and service failure updates and user training and ‘how to’ information and guidance
Who we’re looking for
You are the type of person who is happy to help customers in such a way as to build their skills, increase their efficiency and enhance their enjoyment of using the systems you support. You must be a highly organised and disciplined person with a passion for information technology. A passion for providing exceptional customer service is a must and the personal drive to deliver service that exceeds the expectation of the end user through a positive, well‑organised and structured work ethic.
The right candidate will be provided with all the support necessary to succeed in this role and to develop within Access UK Ltd. This role would suit a school or college leaver looking for their first opportunity in information technology with fantastic career progression opportunities.
Desired skills and knowledge
- Understanding of mobile telephony and smart devices
- Understanding of Active Directory (desirable)
- Support knowledge of Windows 11, iOS and MacOS operating systems
- Knowledge of Microsoft Office 365 (desirable)
- A keen desire to learn new skills and develop a career in IT
- Flexibility is required with some out-of-hours work
Entry requirements
- 3 GCSEs (or equivalent) at grades 4+ (A‑C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
Working hours
9am – 5:30pm
Benefits
- 25 days holiday
- Match contributory pension
- Healthcare
- Giving back/charity days
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