Job Number 26065454
Job Category Rooms & Guest Services Operations
Location 37 Conduit Street, London, United Kingdom, W1S 2YF
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Receptionist
Coming soon to the heart of Mayfair, The St.Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St.Regis London embodies ‘Live Exquisite’, a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
As a Receptionist, you will be one of the first impressions of The St.Regis London, guiding guests through a seamless and intuitive arrival, stay, and departure experience. You will take initiative, anticipate needs, and ensure every interaction feels effortless, personalised, and memorable. This is a role for a polished, service‑driven professional who thrives in a dynamic environment and embodies the art of refined hospitality.
Key Responsibilities
- Deliver an exceptional arrival and departure experience, ensuring each guest feels personally welcomed and valued
- Guide guests throughout their stay, offering support with requests, information, and tailored recommendations
- Process operational needs including check‑ins, check‑outs, payments, and daily reports
- Anticipate guest needs and respond with intuitive, personalised service
- Maintain accuracy and professionalism in all communications and transactions
- Uphold safety, confidentiality, and company policies at all times
- Support smooth lobby operations by moving confidently through the space and assisting where needed
- Collaborate with other departments to ensure seamless service delivery
Core Competencies
We are seeking a refined and service‑oriented professional who embodies the essence of luxury hospitality. You should have:
- Qualification in Hospitality studies, degree standard or similar preferred
- Relevant experience in a 5* property is desirable
- Excellent customer service skills
- Possess the ability to work under pressure and have strong organisational skills
- Great command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests
- A passion for creating meaningful and memorable guest experiences
Benefits
Financial Rewards
- Competitive salary designed to recognise excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub’s exclusive retail, wellness and travel privileges
- Friends and Family preferred rates at Marriott hotels worldwide
Career Development
- Clear pathway for internal promotions and transfers
- Cross‑department training to refine your craft and broaden your expertise
- Expert‑led development programmes
- Continuous learning through structured programmesPremium e‑learning platform access
- Be part of an exclusive pre‑opening experience shaping the future of the property
Wellbeing Support
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant
- Food and Beverage discounts across Marriott properties
- Year‑round wellbeing initiatives and wellness activities
Recognition and Appreciation
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated including birthdays, anniversaries, and personal milestones
- Vibrant social calendar with team events and engagement activities
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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